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| Store Policies |
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Our Products
- We carry both antique originals and authentic museum quality
reproductions of fine period pieces from the Qing Dynasty through present age in
our stores. If the item is an authentic period piece from the Qing Dynasty we
will have papers to back that up and will price the item accordingly. Common
sense will tell you that if you find an antique snuff bottle on our site, or
anywhere else, for less than than several hundred to a thousand or more US
Dollars, it is probably a reproduction and not an original. We will not mislead
you to believe you are paying US$30.00 for a US$2,000 item. We want you to have
trust in our word that what you are told is really what you are getting. If you
have any questions about any of our products, please Contact Us before making your
purchase.
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- Our products are all hand crafted and finished by Chinese and
Asian artists. Some will engrave their name right into the item they made. Each
item is unique, no two will be exactly alike. Therefore you will not find
another item exactly like yours in somebody else's collection. When you receive
your item it will be slightly different than the item in the photograph in the
catalog. This is due to individual styles from one artist to the next, or
differences in pigments used from one day to the next in the shop that made the
item. Unlike buying souvenirs at a famous theme park, the emphasis in quality
control with our artists is in the final artistry of the item, and not in carbon
copy duplicity.
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Our
Guarantee
- You must be completely satisfied with any of our products, or return the
product in re-saleable condition for a full refund of the purchase price
(shipping NOT included). Regardless of the reason we will substitute another
product or refund your purchase price. All claims for replacements and/or
refunds must be made within 7
days of receipt of said product.
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- Damage and/or breakage: We are not
responsible for damage caused by the postal services or private delivery
services in any country once the package leaves our hands. We go to great
lengths to pack each item to survive even the roughest trip around the world. If
there is any concern about breakage to an item, we will be glad to arrange to
have the item insured. If you feel that an item
was damaged due to poor packaging we will be glad to inspect photographs of the
damaged item and discuss it with you so that it can be resolved to your
satisfaction.
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- Loss of any item: Small items may be
shipped without a receipt. We can request that the item be sent Registered and a
receipt will be provided so you can track your package. Larger orders
will usually have a receipt. However, if there is any concern please request
we send it registered (there is a small charge).
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- Substitutions: We reserve the right
to substitute an item of greater value for any item ordered which we cannot
deliver due to damage discovered during packaging for shipment. We will not
knowingly ship damaged goods but will select a replacement item or items similar
to and of greater value than the item which was damaged prior to shipment. If
you are not satisfied with the substitution you may return it for a full refund
including all the shipping costs both ways. Your satisfaction is guaranteed.
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Payments
- We accept payment through Paypal. You can use Visa, MasterCard, Discover, and American Express with PayPal.
- Sales tax is added to orders shipped to addresses with the state of Florida.
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Shipping
- With the exception of holidays, we will usually ship your package to you
within 24 hours to 10 days of receipt of
funds. If an item will be back ordered longer than 10
days, we will advise you and ask you if you wish to wait or receive a refund. We
will be glad to rush processing and filling your order at your request.
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- All our parcels are carefully wrapped to prevent breakage or damage.
Because an extraordinary amount of care is taken to pack each item for shipment
we have a flat US$5.00 charge PER ORDER for packaging and handling (covers the cost of the box, packing materials, wrapping paper, labels
and personnel to pack and physically take the order to the post office for
mailing). Actual Mailing Costs will be added to the packing
and handling fee. We make every attempt to keep the cost as low as possible.
Because of our already very low prices, we cannot absorb these out of pocket
costs to get the item safely to your door in the fastest way possible. If you
are able, please group all your purchases into one order so that only one
Packaging Charge will apply. If you are particularly concerned about damage during shipping, we can arrange to have the parcel insured.
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- Some parcels may be sent from Hong Kong. These parcels are
normally sent Air mail or Air parcel. Delivery times to the USA are about the
same for all the States: 7-10 business days from the time it leaves Hong Kong. The cost is the same for all 50
States.
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- We also ship products from a warehouse in Florida in the United States. Most
items will be shipped from the US warehouse for buyers in North America by UPS Ground. This means that you will receive the item
with 3-5 days (UPS) from when your order is paid for
and processed.
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